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Do you have any questions? Maybe you'll find the answer here!
General Questions
Once you’ve selected the products you’d like to purchase and placed them in your cart, head to the https://cutergb.com/cart/ section and click on the “Proceed to checkout” button. This will take you to the order processing page where you’ll need to input your details. Then, click on “Place Order.” Important! Ensure that you’ve entered the correct email address to receive your files.
There are three ways to obtain your files:
- You can download files immediately after a successful, seamless payment directly from the website.
- If there are any payment processing delays, you’ll receive download links via email sent to the email address provided during checkout.
- If you’re registered, you can download files from your account page: https://cutergb.com/my-account/downloads/
Currently, you can reach out to us via email at info@cutergb.com.
Most of the files available on our website are packaged in .zip archives. This format allows multiple files to be compressed into one. To unpack the archive, you’ll need an archiving program such as the free program 7zip, available for download from the official website. To extract an archive, right-click on it and select “unzip.”
Frequently asked questions
Check out our frequently asked questions
The type of product you’ve purchased determines the applicable license: either a unified commercial license or a unified personal license. This means that all products under the commercial license share the same rules, as do products under the personal license. You can read more details here.
We offer discounts, coupons, and sales on our website. Explore the current offers in the “Hot Deals” section.
You can cancel your order before downloading the files. Unfortunately, it’s not possible to cancel an order once the files have been downloaded. If you encounter issues with your order, please contact us at info@cuterb.com; we’ll be sure to assist you.
If you’ve paid for your order and haven’t downloaded the files, you’re eligible for a refund. In such cases, we can cancel your order and refund your money. If you encounter any problems with your order, please reach out to us; we’re here to help at info@cuterb.com.
Currently, we don’t accept individual orders, but we’re always open to hearing your suggestions for future collections. Feel free to leave comments and share your wishes; we appreciate your input.
Any Questions
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Phone
info@cutergb.com -
Email
info@cutergb.com
Common Issues
Encountering an issue? We're here to help!"
If you’ve forgotten your password for the website, you can easily recover it by receiving an email to the address you provided during registration. Simply visit the password recovery page at https://cutergb.com/my-account/lost-password/.
If this doesn’t resolve the issue, please don’t hesitate to contact us. We’ll do our best to assist you.
If you haven’t received your files, several reasons might explain this:
- The order payment wasn’t processed, which could be due to various reasons, from insufficient funds to issues on the bank’s side. In such cases, visit your orders at https://cutergb.com/my-account/orders/ and attempt to make the payment again. Once the funds are credited, you’ll receive links to your files.
- The email might have landed in your spam folder. Please check your spam folder.
- The email might not have been received because the mailbox is full. In this case, download the files from your account on the website: https://cutergb.com/my-account/downloads/
- An incorrect email address was provided during checkout. In such cases, please contact us and report the issue; we’ll locate your order and deliver your files.
Several reasons might cause issues with file downloads:
- Insufficient space on your disk. Free up space on your disk and try downloading the file again.
- Internet connection problems. Check your internet connection; there might be issues with it.
- Your firewall might be blocking file downloads. Check your firewall settings and disable any blocks.
- Incorrect antivirus settings. Your antivirus might be blocking file downloads; review your antivirus settings.
- Server error where files are stored. This happens rarely, but if the link stops working and the files aren’t downloading, there might be an issue on the file storage server. Wait for a few hours and try downloading again.
f you’re having trouble extracting an archive, a few reasons might explain this:
- The archive wasn’t fully downloaded. Sometimes, if the archive’s size is significant and your internet connection is poor, there might be micro-interruptions causing archive corruption. In such cases, download the archive again. If your internet connection isn’t fast, we recommend downloading archives one by one rather than all at once for better chances of them being intact.
- The archive is corrupted. We check all archives before publication, but technical errors cannot be entirely ruled out. If this happens, please contact us so that we can address the issue and send you a working archive.