Knowledge Base

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Knowledge Base

Welcome to the page of the knowledge base!

Here you will find answers to your questions.

About our services

Yes, all products on this site are digital. We do not print and do not ship physical goods.

Digital products are many benefits, here are the highlights:
1. You can get a design which will fully satisfy your needs
2. You can use the digital files to print again and again
3. You can save a lot of money and print your files at home
4. If it’s a product with “instant download” you don’t have to wait, you will get the files within 5 minutes and can print it on the same day
5. You don’t need to pick up a similar designs to assemble a set of marketing materials, we offer ready-made solutions

Our site contains only 3 types of files:
1. Files on Order
2. Non-editable files (Instant Download)
3. Editable files (Instant Download)
1. Files on order you will receive within 24-48 business hours. We personalize the files with your data and will send them to you. You will only need to download and print them.
2. Non-editable files (Instant Download) you will receive within 5 minutes to your email address. They are not edited, you will receive a ready to use files.
3. Editable files (Instant Download) you will receive within 5 minutes to your email address. Once you get the files you can open it in Adobe Reader (free version) and to replace the information to your. In the description of such goods you’ll be able to know which text fields are editable and which are not.

On the product page above the “add to cart” button you will see “instant download” or “Turnaround time: 1-2 business days”.

On the page of each product in the section “Description”, we have provided all the necessary information: About how to order, what files you get, what size, what type etc.

1. You can contact us via email: info@cutergb.com
2. You can use the feedback form on the “contacts” page
3. You can write us in facebook chat https://www.facebook.com/cutergb

At the moment you can find reviews about us only on etsy.com:
https://www.etsy.com/shop/JustPSD (300+ reviews)
https://www.etsy.com/shop/BusinessUp (650+ reviews)
We appreciate the feedback and will be happy if you also leave feedback about our work.
We are very proud of our satisfied customers!

Due to the nature of digital products, the refunds are not available, except for the cases mentioned below:
1.You purchased the product, but you did not get it. We really try to make our service very easy and very reliable, but we can not exclude some force majeure circumstances that may sometimes appear – they may be caused by the operation of software, servers, or scripts related to the Service. If you do not receive the product that you had paid for within 24 hours after the purchase, please, contact us.
2. We totally watch and check the accuracy and quality of all the downloadable products and their compliance with their descriptions, but if you still believe that the product “does not match its provided description of the website” or that the product “does not work the way it was stated in its description provided of the website”, please contact us.
3. If you have purchased files on order and you change your mind, the refund is only possible within 3 hours after purchase, before we begin personalizing your items.

How to order

1. Add products to the cart
2. Go to cart
3. Click “Process to checkout”
4. Enter your: First Name, Last Name, Email.
5. In the section “Order notes” enter the data for personalization of your products.

6. Click “Process to Paypal”

7. Pay for the order.
Within the time specified in the product description (24-48 business hour usually) you will receive files to your email address.

1. Add products to the cart
2. Go to cart
3. Click “Process to checkout”
4. Enter your: First Name, Last Name, Email.
6. Click “Process to Paypal”
7. Pay for the order.
Within 5 minutes your will receive an email where you will be able to download your files.

1. Add products to the cart
2. Go to cart
3. Click “Process to checkout”
4. Enter your: First Name, Last Name, Email.
5. In the section “Order notes” enter the data for personalization of your products.

6. Click “Process to Paypal”
7. Pay for the order.
You will receive an email with the “instant download” files in 5 minutes. Other files (with personalisation) you will receive within 24-48 business hours, in the next email.

Questions related to the order

We will send you an email with a request to specify the data for personalizing the files. Just reply to this email.

Yes, of course you can send the required files by email.

Useful links

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